Effective Date: June 29, 2026

Thank you for shopping at AB Essence (abessence.co.uk). We strive to ensure your custom fragrance orders are processed, blended, and delivered securely and efficiently.

1. Delivery Destinations

• We currently operate and ship exclusively within the United Kingdom.

• We are unable to accept orders or process deliveries to international addresses, BFPO addresses, or international freight forwarders at this time.

2. Shipping Methods, Rates & Delivery Times

All orders are dispatched via secure courier or postal service. We offer two clear shipping tiers depending on your urgency:

Important Note on Order Cut-Off Times: For Express Next Working Day delivery, orders must be completed and processed before 12:00 PM (noon) Monday through Thursday. Orders placed after this time, or over the weekend, will be processed on the following working day.

3. Order Processing & Dispatch

• Bespoke & Custom Blends: Because our premium fragrances are carefully handled, please allow an additional processing window for creation prior to dispatch.

• Working Days: Processing and deliveries take place Monday to Friday, excluding UK bank holidays and public holidays.

• Tracking: Once your package leaves our facility, you will receive an automated shipping confirmation email containing your tracking reference link.

4. Delivery Issues & Address Accuracy

• Please review and verify your delivery address carefully during the WooCommerce checkout process. AB Essence cannot be held responsible for delayed, lost, or misdelivered shipments resulting from incorrect or incomplete addresses provided at the time of purchase.

• If a package is returned to us due to an incomplete address or multiple failed delivery attempts, a reshipping fee matching the original shipping rate will apply to dispatch the package a second time.

5. Returns & Refunds Policy

• Strict Final Sale Policy: Due to the personal and hygienic nature of fragrance products, as well as the custom preparation involved in our premium blends, we do not offer any refunds or returns under any circumstances.

• All purchases are completely final once an order has been successfully placed and processed. We highly recommend reviewing your fragrance selection and custom specifications carefully before confirming your payment at checkout.

6. Contact Information

If you have questions regarding an active delivery, require changes to an order prior to dispatch, or experience unexpected delays, please reach out to our team at: abe.blissessence@gmail.com